Privacy Policy
1. Introduction
Welcome to Lumos Marketing Ltd. We are committed to safeguarding your privacy and ensuring transparency in how we handle your personal data.
This Privacy Policy explains:
- What personal data we collect
- How we use it
- Who we share it with
- Your rights under the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018
By using our website and services, you acknowledge that you have read and understood this Privacy Policy.
2. Who We Are
Lumos Marketing Ltd (“we”, “us”, “our”) is a company registered in the United Kingdom.
- Company Name: Lumos Marketing Ltd
- Registered Office: 20 Wenlock Road, London, United Kingdom
- Email: info@lumos.marketing
- Phone: 020 8175 5146
We are the data controller responsible for your personal data under the UK GDPR.
3. What Data We Collect
We collect and process the following types of personal data:
3.1 Information You Provide to Us
- Contact Details: Name, email address, phone number, company name, job title.
- Account Information: Username, password, preferences.
- Business Information: Industry, business size, marketing goals.
- Payment Information: Billing address, payment details (processed securely).
- Marketing Preferences: Your opt-in preferences for communications.
- Correspondence: Any emails, forms, or surveys you complete.
3.2 Information We Collect Automatically
- Usage Data: Pages visited, time spent on site, interactions.
- Device Information: IP address, browser type, operating system.
- Location Data: Approximate location based on your IP.
- Cookies & Tracking: See our Cookie Policy for more details.
3.3 Information from Third Parties
- Social Media Platforms: When you interact with our pages.
- Marketing Partners: Data from advertising and analytics providers.
- Client Referrals: If an existing client refers you.
4. How We Use Your Data
We process your data for the following purposes:
4.1 Service Delivery
- To provide and manage our marketing services.
- To process payments and fulfil contracts.
- To personalise your experience.
4.2 Website & Service Improvement
- To monitor website performance and enhance user experience.
- To conduct market research and analyse trends.
4.3 Marketing & Communications
- To send promotional emails (where you have opted in).
- To provide updates about new services and events.
- To invite you to industry webinars.
4.4 Legal & Security Purposes
- To comply with legal obligations.
- To prevent fraud or unauthorised access.
- To protect our business interests and security.
5. Legal Basis for Processing Your Data
Under UK GDPR, we process your data based on:
- Contractual Necessity – Processing required to fulfil our contract with you.
- Legitimate Interests – When processing benefits our business and does not override your rights.
- Consent – When you have explicitly agreed (e.g., for marketing).
- Legal Obligation – When required by law.
6. Who We Share Your Data With
We do not sell your personal data. However, we may share it with:
6.1 Service Providers
- Cloud & Hosting Services – To store and manage our website.
- Payment Processors – To facilitate secure transactions.
- Analytics & Marketing Platforms – To improve our services.
6.2 Business Partners
- Advertising & Marketing Networks – To enhance customer outreach.
6.3 Legal & Regulatory Authorities
- If required by law (e.g., court orders).
- In connection with business transactions (e.g., mergers).
7. International Data Transfers
We primarily store and process your data in the UK & EEA. Where transfers outside these areas occur, we ensure:
- Standard Contractual Clauses (SCCs) approved by the ICO.
- Transfers to countries with adequate data protection laws.
- Your explicit consent, where required.
8. Data Security
We use security measures including:
- Encryption – Protecting sensitive data.
- Access Controls – Restricting access to personal data.
- Secure Infrastructure – Regular system security reviews.
- Staff Training – Ensuring compliance with data protection laws.
9. How Long We Keep Your Data
We retain personal data only as long as necessary, considering:
- Service contracts and legal obligations.
- Tax, accounting, and reporting requirements.
- Legitimate business purposes.
Specific retention periods vary depending on the type of data and its purpose.
10. Your Rights Under UK GDPR
- Right to Access – Request copies of your data.
- Right to Rectification – Request correction of inaccurate data.
- Right to Erasure – Request deletion of your data.
- Right to Restrict Processing – Limit how your data is used.
- Right to Data Portability – Request transfer of your data.
- Right to Object – Object to processing for marketing.
- Rights Regarding Automated Decisions – Not be subject to automated decisions.
To exercise your rights, contact us at https://lumos.marketing/contact.
11. Cookies & Tracking Technologies
For full details on cookies and how to manage preferences, see our Cookie Policy.
12. Marketing Communications
We send marketing emails only with your consent. You can opt-out by:
✔ Clicking “unsubscribe” in emails.
âś” Updating preferences in your account.
âś” Contacting info@lumos.marketing.
Service-related emails (e.g., billing updates) are unaffected by opt-outs.
13. Children’s Privacy
Our services are not intended for individuals under 16. If we discover we have collected such data, we will delete it.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically. The “Last Updated” date reflects the latest version.
15. Contact & Complaints
If you have any concerns, contact us first. If unresolved, you can file a complaint with the UK Information Commissioner’s Office (ICO):